Privacy Policy

PRIVACY AND COOKIE POLICY

At www.alexanderjeans.com, we value your concerns about online privacy & security while browsing and shopping on our website. We make every effort to guarantee that the information you provide will not be misused. If for some reason the following privacy and security policy does not answer your questions, please contact us. We value your feedback and look forward to improving our services to better meet your needs.
1 When and what information does www.alexanderjeans.com collect?
2 Why do we collect this information?
3 What steps does www.alexanderjeans.com take to ensure security when shopping online?
4 Does www.alexanderjeans.com share my information with other companies?
5 How do I update my account information?
6 How do I remove my name from the www.alexanderjeans.com email list?

When and what information does www.alexanderjeans.com collect?
www.alexanderjeans.com collects basic information required to service your requests, including your name, mailing address, email and phone number. This information is gathered when you purchase products/gift certificates, or sign up for email notifications. Your card information is requested only when you place an order and is submitted via the highest level of encryption to ensure the greatest amount of safety and security. When you browse our website, we also use "cookies" or bits of tracking data to gather information about your preferences. This includes your internet service provider's address and your clicks and activity on our website. We do not trace this information to individual customers and will never use cookies to save confidential information such as passwords or credit/debit card information.

Why do we collect this information?
The primary reason we gather information is for order processing, shipping and customer service. For example, we may contact you to provide an update on your order, information regarding the shipping status or to clarify questions related to your order. We also use this information to improve our products, services, website content and navigation.

What steps does www.alexanderjeans.com take to ensure security when shopping online?
When you place orders or access your account information, we offer the use of secure socket layer (SSL) technology. The secure socket layer (SSL) encrypts all information you put in before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we have employed reasonable and current Internet security methods and technologies. www.alexanderjeans.com web site makes use of 128 Bit Secure Socket Layer (SSL) technology to encrypt credit card and billing information while it is transmitted over the internet. We do not record or retain your card information at all as it is directly passed over to the payment gateway for processing through the 128 Bit Secure Socket Layer (SSL), which is the highest level of internet security available today. When you make a purchase online, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon indicates that your transaction session is secured through Secure Socket Layer (SSL).
The information is sent to your card issuer's bank over a secure, proprietary connection. When the authorization process is complete - this takes around five seconds - you receive an approval or decline response in your browser, and we are informed appropriately to initiate the shipping process.

Does www.alexanderjeans.com share my information with other companies?
www.alexanderjeans.com respects that you do not want your personal information shared with other companies. Therefore, the information which you provide will only be used for your intended purpose and to complete your online purchase. www.alexanderjeans.com does not share, rent or sell your information with any other company. Links to other sites at times, www.alexanderjeans.com may provide links to other company websites, which we believe may be of interest to you. www.alexanderjeans.com is not responsible for the content or services on these sites, and if you choose to explore these links we suggest you review their privacy policies.

How do I update my account information?
It is quick and easy to update your account information. Simply log in at My Account and proceed to the Update Profile. Please note that we do not store your credit/debit card information in your personal profile.

How do I remove my name from the www.alexanderjeans.com email list?
If you would like to unsubscribe from our email mailings list, please go to the signup page. Once you enter your details and click Unsubscribe, you will be taken off our mailing list immediately.

Cookie Policy

www.alexanderjeans.com operates a strict privacy policy and we are committed to being transparent about how we use cookies on our website.
Why are cookies important? Cookies help you make your online experience more efficient and relevant to your interests. For instance, they are used to remember your preferences on sites you visit often, to remember your user ID and the contents of your shopping baskets, and to help you navigate between pages efficiently.
What is a Cookie? A cookie is a small file, or files on your computer, phone, or other device with a browser to save snippets of text for reference by the website you are visiting. All cookies have expiration dates in them that determine how long they stay in your browser:
Session cookies - these are temporary cookies that expire (and are automatically erased) whenever you close your browser. Persistent cookies - these usually have an expiration date and so stay in your browser until they expire, or until you manually delete them. For example we use persistent cookies to better understand usage patterns so that we can improve the site for our customers.
Cookies are grouped into the following categories:
Essential - these are cookies that are required for the regular operation of our websites.
Functional - these remember your preferences, and are intended to make your experience on our websites better for you.
Analytics – these cookies are used for performance measurement to understand things including how many people visit our websites, how they navigate our sites, and what content is popular. This allows us to improve your experience with us. Additionally, you can see how Google Analytics (one of our analytics tools) uses cookie information when you use our partners' sites by visiting www.google.com/policies/privacy/partners, or any other URL Google may provide from time to time Advertising - these cookies enable us and our advertising partners to serve you with relevant advertisements that we think will interest you. You might see these advertisements on our sites on other sites you visit. These cookies record your visit to our website and the content you interact with. They may be placed by us, or by advertising partners with our permission.
To ensure compliance with our policies, we restrict the use of third-party cookies to trusted partners.
We also use third party information from third party sources to enable us deliver advertising. These sources are validated by Third party, and not by us.
To delete cookies from your browser, please note the following simple steps. The following steps are indicative for Google chrome and might vary of the different browsers that you may use. Please refer Settings on your browser for further details.
To ensure compliance with our policies, we restrict the use of third-party cookies to trusted partners.
You may also change other setting related to Privacy and Security under the same section.